Impacts of Intelligent Personal Assistants (IPAs) on Work-life Practices

Challenge

Academics and practitioners suggest that IPAs provide opportunities for workers to develop more effective and efficient work-life practices. However, we do not fully understand how IPA-enabled work-life practices transformation occurs in practice as information systems (IS) research is still at the early stages of developing theoretical and empirical understandings of the use of IPAs in the workplace.

Aim

This study explores (a) how introducing and integrating IPAs into everyday practices change or create new routines and behaviours, and (b) how the altered or new work-life practices affect different aspects of our work lives.

Approach

The study adopts a multiple case study design involving four organisations and 30 – 40 knowledge workers and managers.

Contribution

We expect to offer an explanation of the (a) nature of the interaction between workers and IPAs, (b) effects of this interaction on work-life practices, and (c) strategies for addressing tensions resulting from worker-IPA interactions and the new or altered work-life practices.

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