Abstract
Information systems (IS), introduced as part of the digital transformation efforts of many manufacturing companies, redefine the role of a prior digitally disconnected workforce group: Shop floor workers (SFWs). Their evolution – from routine workers to empowered operational knowledge workers and process facilitators – challenges both the individual and the organization on various levels. Based on insights from an in-depth case study, we explore the digital transformation journey of a large-scale manufacturing company between 2016 and 2019. We highlight complex interrelations between IS-induced change, the mindset change and the work practices change and develop a more holistic understanding of IS-induced change.