DR CATHAL DOYLE BIO I’m a lecturer in Information Systems at the School of Information Management, Wellington School of Business and Government. My research platform encompasses three strands: design science research (DSR); technology and learning; and open science. DSR is the method I use to conduct research; I focus on platforms that can be used …
DR JOCELYN CRANEFIELD BIO My research centres around understanding the challenges and impacts arising from digital change, innovation and technology adoption, to help leaders guide future action. Examples are the issues arising from the use of data-driven decision-making, predictive analytics and artificial intelligence; and the implications of ‘intelligent’ technologies for the future of work, Areas …
Abstract Via the examination of eight organisations in their strategic applications of conversational agents (CAs) and implementation pathways, we found CAs to support both operational and service innovations based on a mix of information-oriented, process-oriented, and relation-oriented capabilities of CAs. While some implementation considerations remain the same, such as need to involve users and develop …
Abstract Covid-19 and the related lockdown in many countries made digital work no longer just an option, but the new norm for many office workers who began to make sense of a new range of benefits of digital work tools. The article illustrates how the lockdown gave many individuals a flawed impression of digital work, …
Abstract Our research identifies four profiles of employees’ attitudes toward AI: Intrepids, Reticents, Skeptics, and Dissenters. Employees in these four categories react differently to the introduction of enterprise AI. AI Intrepids are most likely to engage in using AI. However, we found that Intrepids are outnumbered by Dissenters who are most likely to search for …
Understanding Employees’ Responses to Artificial Intelligence Read More »
Abstract Information systems (IS), introduced as part of the digital transformation efforts of many manufacturing companies, redefine the role of a prior digitally disconnected workforce group: Shop floor workers (SFWs). Their evolution – from routine workers to empowered operational knowledge workers and process facilitators – challenges both the individual and the organization on various levels. …
Abstract Organizations face increasing pressure to implement artificial intelligence (AI). Many perceived benefits surround AI, but a considerable amount of trepidation also exists because of the potential of AI to replace human employees and dehumanize work. Our research investigates how employees appraise AI via surveying 363 employees. The results show that perceptions of AI’s …
ChallengeCollaboration tools play an increasingly significant role in mediating communication and visibility (both in terms of being physically seen and seen worthy) between actors. Mainly among information workers whose jobs are creating, manipulating, or analysing information. Meetings and working synchronously with colleagues mostly happened through video conference software. Research shows that many employees try to …
How Collaboration Tools Facilitate Visibility Among Remote Knowledge Workers Read More »
Challenge Academics and practitioners suggest that IPAs provide opportunities for workers to develop more effective and efficient work-life practices. However, we do not fully understand how IPA-enabled work-life practices transformation occurs in practice as information systems (IS) research is still at the early stages of developing theoretical and empirical understandings of the use of IPAs …
Impacts of Intelligent Personal Assistants (IPAs) on Work-life Practices Read More »
Challenge Artificial intelligence (AI) is becoming ubiquitous and permeating our work and private lives. A key area of application is AI-based digital assistants, which are now becoming available in large numbers and a wide variety of usage scenarios. The current advancements and spread of digital and intelligent technologies, give the opportunity of deepening, exploring, and …